Refund & Cancellation Policy
Effective 2026-01-01 · Last updated 2026-09-18 · Contact: billing@expanzen.example
1. Cancelling before work starts
An order can generally be cancelled before work begins. If it was paid, the associated payment is refunded separately from cancellation - cancelling an order never moves money by itself.
2. Cancelling after work starts
Once work has started, cancellation and any applicable refund is handled case by case by a founder, based on work already completed.
3. Revisions vs. refunds
Most services include a defined number of revision rounds - see the specific service's terms. Requesting a refund is separate from requesting a revision.
4. Subscriptions
Recurring/subscription services can be cancelled going forward; see our Subscription Terms page for how cancellation affects the current billing period.
5. Contact
Billing and refund questions can be sent to billing@expanzen.example.
This page is a business policy draft, kept current as the platform evolves, and is not a substitute for advice from your own counsel.